Academy Policies

General Conditions of the Jump n Swim Academy

  • Management reserves the right to change the policies of the JNSA at any time without notifications
  • Management reserves the right to suspend the membership of any persons failing to comply with any of the policies or conditions detailed
  • Management reserves the right to suspend a membership if a member is found to be misusing their membership in any way or for any other reason

Freeze Credit Policy

You can use a Freeze Credit when you:

  • Are sick for a lesson
  • Want a rest
  • Go on holidays
  • Can’t make it
  • You must give notice (call/fax/email/see us) before the scheduled lesson time
  • Notice is determined as to when we receive it, not when you sent it
  • You cannot have your lesson at all if you have claimed a Freeze Credit for that week
  • Your Freeze Credit will reach a maximum depending on your membership package. After that you will no longer to able to accumulates Freeze Credit no matter what the circumstance.
  • You do not have any Freeze Credit if you wish to come to all the lessons
  • If you cancel, you will forfeit all Freeze Credit.
  • When your Membership expires you will receive an additional number of membership weeks corresponding to your Freeze Credit total. Your membership will be extended at no extra charge. Eg. Johnny joined as a Bronze Member on 1/1/17. He accumulated 3 Freeze Credit weeks. When his membership ca,e up on 31/12/17, he was entitled to 3 extra weeks at no charge. Johnny decided to renew as a Bronze member again. Therefore his new membership will start from the 21/1/18 and finish on 20/1/19. If he accumulates any Freeze Credit his membership will be extended at the end.

Changing Days

You can change days at any time subject to availability. Please note, if you are changing days we can only hold one lessons place for you at any point in time. If you miss a lesson or are late for a lesson, you can do an extra lesson any time for $17.00 and sill keep your regular place.

Make up Lesson Policy

  • 1 Month, 3 Month or 6 Month members must provide a Doctor’s Certificate to be granted a Make Up lesson
  • Gold members only need to give notice up to week after the lesson after the lesson they have missed to be given a Make Up lesson.
  • Make Up lessons must be used before membership expires.

Child Protection Policy

To help ensure members are safe, Parents and Guardians are responsible for members before and after all lesson times

All Levels – Detail

1 Month and 3 Month Membership
A guaranteed reserved weekly lesson place
1 Freeze Credit
1 Make Up Lesson (only with Doctor’s Certificate)

6 Month Membership
A guaranteed reserved weekly lesson place
2 weeks Freeze Credit
2 Make Up Lessons (only with Doctor’s Certificate)

Bronze Certificate
A guaranteed reserved weekly lesson place
4 weeks Freeze Credit
6 Make Up Lessons (only with Doctor’s Certificate)

Silver Certificate
A guaranteed reserved weekly lesson place
6 weeks Freeze Credit
6 Make Up Lessons (only with Doctor’s Certificate)
Cap on issue of joining
Hot drink each visit

Gold Certificate
A guaranteed reserved weekly lesson place
8 weeks Freeze Credit
10 Make Up Lessons (only need notice up to one week after the fact)
2 x private lessons
Cap on issue of joining
One Hot drink,  One Cold Drink and One Lolly or One Chips or One Ice Cream each visit.

All new memberships or renewal are subject to the initial Lesson